Position Summary

Assists the Anaha General Manager in directing the efficient operation of the Anaha residential complex. Performs assigned duties related to the management and maintenance of the Anaha building facilities, resident accommodations, and terms of occupancy. Assists in establishing and developing personnel, administrative, and maintenance standards. Assists in the preparation, review and analysis of financial statements and budgets. Performs the duties of the General Manager in his absence. Ensures safety of residents, guests and employees by holding safety training classes and maintaining the building security system and procedures. Review and approve incident reports.

Duties and Responsibilities 

1.  Essential Job Duties

Provides assistance to the General Manager in managing the facilities to ensure its efficient and safe operation.

      Assists in the following duties:

•    Direction and coordination of the staff in performing repair, maintenance, and landscaping or gardening duties, or arranging contracted personnel to perform such duties.
• Resolution of tenant complaints concerning Anaha services, other tenants, or visitors, and coordination of services to the facility and residents.
• Conducts periodic inspection of the Anaha facilities to determine the quality of resident services, condition of the facilities, and required repair and maintenance. May log and record results of inspection.
• Assists the General Manager in the preparation and administration of the company's financial operations:
  • Assists in the preparation, review and approval of the budget prior to the new fiscal year.
• Assists in reviewing and preparing work papers and documents for the annual budget, including operating expenses, depreciation, interest, insurance, administration, and fiscal matters.
• Assists in the preparation of spreadsheets and conducts database analysis of actual performance to budget throughout each fiscal year.
• Reviews and monitors contracted projects to ensure compliance with project specifications.
• Ensures that the buildings' common elements are maintained according to established standards and procedures.
• Assists in training, supervising, and evaluating subordinate personnel. May be authorized to hire or discipline employees subject to the review and approval of the General Manager.
• Enforces the Anaha House rules and other rules and regulations directed by the Board of Directors. Reports all discrepancies and infractions to the General Manager.
• Prepares and maintains reports and records regarding guest and visitor incidents, maintenance, personnel matters, and other reports and records directed by the General Manager.

B. Marginal Job Duties:

• At the direction of the General Manager, directs workers to perform general or specific maintenance and repair duties. Assists in coordinating the services of outside contractors.
• May purchase or direct the purchase of building and maintenance supplies, machinery, equipment, or furniture as approved by the General Manager.
• Compiles and prepares special reports and records; reviews and maintains current personnel, resident, maintenance, and other related administrative records, as required.
• Upon direction, attends property or Board of Director meetings. May represent the Anaha at industry meetings, business and government projects, functions and activities to promote good will and create a positive public and business image throughout the community.
• Subject to specific conditions, secures computer files by ensuring retention of back-up diskettes and files.
• Ensures that maintenance and engineering programs are in compliance with state and federal Occupational Safety and Health Act (OSHA) guidelines.
• Establishes guidelines to ensure that all departments return tools, equipment, and supplies to their proper location after use.

SUPERVISION

1. Supervision Exercised:
   1. Exercises indirect supervision of all subordinate administrative, security, housekeeping, maintenance, and grounds personnel.
   2. Provides direct supervision in the absence of the General Manager.
2. Supervision Received:
   1. Receives direct supervision from the General Manager.
   2. Occasional direct supervision from the Property Manager or Board of Directors.

Qualification Standards:                                                   

Experience:

• Two (2) years experience as an Operations Manager or five (5) years experience in a major hotel, condominium or apartment facility involving management of a key department. Equivalent experience in accounting procedures and elementary financial analysis.

Knowledge:

• Demonstrated knowledge of building HVAC systems, 2120 Multi-Plex Simplex systems, and EMS system
• Basic computer literacy
• Working knowledge of basic accounting procedures, with ability to understand, prepare, analyze, and utilize financial statements, budgets, and financial spreadsheets.

Education/Training

• Accredited General Manager (ARM) accreditation preferred
• Training in Basic CPR and First-Aid
• College degree desirable

Grooming

• All employees must maintain a neat, clean and well-groomed appearance per the Association’s standards.

Other:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment

The information above on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification.  It is not exclusive or exhaustive list of all job functions that an employee is in this position may be asked to perform from time to time. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential function of this position.